Ford F-650 / 750 (2023 year). Manual in english

ECONOMICAL DRIVING

Your fuel economy is affected by several
things, such as how you drive, the
conditions you drive under, and how you
maintain your vehicle.

You may improve your fuel economy by
keeping these things in mind:

•

Accelerate and slow down in a smooth,
moderate fashion.

•

Drive at steady speeds without
stopping.

•

Anticipate stops; slowing down may
eliminate the need to stop.

•

Close the windows for high-speed
driving.

•

Drive at reasonable speeds. Traveling
at 55 mph (90 km/h) uses 15% less
fuel than traveling at 65 mph
(105 km/h).

•

Keep the tires properly inflated and use
only the recommended size.

•

Use the recommended engine oil.

•

Perform all regularly scheduled
maintenance.

Avoid these actions; they reduce your fuel
economy:

•

Sudden accelerations or hard
accelerations.

•

Warm up your vehicle on cold
mornings.

•

Use the air conditioner.

•

Use the speed control in hilly terrain.

•

Rest your foot on the brake pedal while
driving.

•

Carry unnecessary weight.
Approximately 1 mpg [0.4 km/L] is lost
for every 400 lb (180 kg) of weight
carried.

•

Driving with the wheels out of
alignment.

Conditions

•

Adding certain accessories to your
vehicle may reduce fuel economy. For
example bug deflectors, rollbars, light
bars, running boards, ski racks or
luggage racks.

•

Using fuel blended with alcohol may
lower fuel economy.

•

Fuel economy may decrease with lower
temperatures during the first 5–10 mi
(12–16 km) of driving.

•

Driving on flat terrain offers improved
fuel economy as compared to driving
on hilly terrain.

•

Transmissions give their best fuel
economy when operated in the top
cruise gear and with steady pressure
on the gas pedal.

COLD WEATHER
PRECAUTIONS

Note:

Idling in cold weather does not heat

the engine to its normal operating
temperature. Long periods of idling,
especially in cold weather, can cause a
buildup of deposits which can cause engine
damage.

Changing to a lighter grade engine oil also
makes starting easier under these
conditions. Refer to Engine oil
specifications. See

Engine Oil Capacity

and Specification

(page 292).

Diesel fuel is adjusted seasonally for cold
temperatures. Diesel fuel which has not
been properly formulated for the ambient
conditions may gel which can clog the fuel
filters. One indication that the fuel filter(s)
may be clogged is if the engine starts, stalls
after a short time, and then does not
restart. If you have been using biodiesel,
you may need to use a fuel with lower
biodiesel content, try another brand, or
discontinue using biodiesel. Do not use

184

Driving Hints

alcohol based additives to correct fuel
gelling. This may result in damage to the
fuel injectors and system. Use the proper
anti-gel and performance improvement
product. See

Engine Oil Capacity and

Specification

(page 292).

Your vehicle is equipped with a fuel and
water separator that recirculates fuel from
the engine to help prevent fuel filter
clogging. To avoid engine fuel starvation
during cold weather operation of 32°F
(0°C) or below, we recommended that
the fuel level in your tank should not drop
below 1⁄4 full. This helps prevent air from
entering the fuel system and stalling the
engine.

Your vehicle is equipped with a selective
catalyst reduction system that uses Diesel
Exhaust Fluid (DEF) to operate properly.
You need to replenish your vehicle’s DEF
at certain intervals. When filling your
vehicle’s DEF tank in cold weather, you
must take special care to prevent damage
to the tank. See

Selective Catalytic

Reductant System

(page 118).

In cold weather below 32°F (0°C), the
engine may slowly increase to a higher idle
speed if left idling in park (P) or neutral
(N).

If you operate your vehicle in a heavy
snowstorm or blowing snow conditions,
snow and ice can clog the engine air
induction. If this occurs, the engine may
experience a significant reduction in power
output. At the earliest opportunity, clear
all the snow or ice away from inside the air
filter assembly. Remove the air cleaner
cover and the pleated paper filter, leaving
the foam filter in and remove any snow or
ice. Make sure you install the foam filter
correctly in place. Remove any debris,
snow or ice on the foam filter by brushing
the surface with soft brush. Once you have
cleared all of the debris, reinstall the air
filter and assembly.

Do not use water, solvents, or a hard brush
for cleaning the foam filter.

WARNING:

To reduce the risk of

vehicle damage and/or personal burn
injuries do not start your engine with the
air filter removed and do not remove it
while the engine is running.

In order to operate the engine in
temperatures of 32°F (0°C) or lower, read
the following instructions:

•

Make sure that the batteries are of
sufficient size and are fully charged.
Check other electrical components to
make sure they are in optimum
condition

•

Use the proper coolant solution at the
concentration recommended
protecting the engine against damage
from freezing

•

Try to keep the fuel tank full as much
as possible at the end of operation to
prevent condensation in the fuel
system

•

Make sure you use proper cold weather
engine oil and that it is at its proper
level. Also, if necessary, make sure to
follow the engine oil and filter change
schedule found under the Special
operating conditions section listed in
the scheduled maintenance
information

•

At temperatures of -9°F (-23°C) or
below, it is recommended that you use
an engine block heater to improve cold
engine starting

•

If operating in arctic temperatures of
-20°F (-29°C) or lower, consult your
truck dealer for information about
special cold weather equipment and
precautions

185

Driving Hints

The following cold weather idling
guidelines are recommended:

•

You can use Motorcraft® cetane
improvers or non-alcohol-based
cetane improvers from a reputable
manufacturer as needed.

•

Maintain the engine cooling system
properly.

•

Avoid shutting the engine down after
an extensive idling period. Drive your
vehicle for several miles with the
engine at normal operating
temperatures under a moderate load.

•

Consider using an engine block heater.

•

For extended idle times use an
approved idle speed increase device.

Winter Operating Tips for Arctic
Operation -20°F (-29°C) and
Below

The following information is a guideline
only and is not to be the only source of
possible solutions in resolving extreme
cold temperature issues.

Starting Aids

WARNING:

Do not use starting

fluid, such as ether, in the air intake
system (see air filter decal). Such fluid
could cause immediate explosive
damage to the engine and possible
personal injury.

The use of the factory engine block heater
assists in engine starting in extreme cold
ambient temperatures. See

Engine Block

Heater

(page 103).

Idle Control

Your vehicle may have a factory option for
a stationary elevated idle control through
dash-mounted upfitter switches that
allows the operator to elevate the idle rpm
for extended idle periods, as well as
aftermarket equipment such as PTO
operation. You must configure this feature
even if ordered from the factory. See your
authorized dealer for required upfitting.

Operation in Snow and Rain

Vehicle operation in heavy snowfall or
extreme rain conditions may feed
excessive amounts of snow or water into
the air intake system. This could plug the
air filter with snow and may cause the
engine to lose power and possibly shut
down.

We recommend the following actions after
operating your vehicle up to 199 mi
(320 km) in snowfall or extreme rain:

•

Snow: At the earliest opportunity, open
the hood and clear all the snow and ice
from the air filter housing inlet (do not
remove the foam filter) and reset the
air filter restriction gauge.

Note:

Removal of the foam filter degrades

your vehicle performance during snow and
hot weather conditions.

•

Extreme rain: The air filter dries after
about 15–30 minutes at highway
speeds. At the earliest opportunity,
open the hood and reset the air filter
restriction gauge.

BREAKING-IN

You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.

186

Driving Hints

Avoid driving too fast during the first
1,000 mi (1,600 km). Vary your speed
frequently and change up through the
gears early. Do not labor the engine.

Drive your new vehicle at least 1,000 mi
(1,600 km) before towing a trailer. Make
sure you use the specified engine oil. See

Engine Oil Capacity and Specification

(page 292).

Do not add friction modifier compounds
or special break-in oils during the first few
thousand miles (kilometers) of operation.
These additives may prevent piston ring
seating.

DRIVING THROUGH WATER

WARNING:

Do not drive through

flowing or deep water as you may lose
control of your vehicle.

Note:

Driving through standing water can

cause vehicle damage.

Note:

Engine damage can occur if water

enters the air filter.

Before driving through standing water,
check the depth. Never drive through water
that is higher than the bottom of the wheel
hubs.

E176913

When driving through standing water, drive
very slowly and do not stop your vehicle.
Your brake performance and traction may
be limited. After driving through water and
as soon as it is safe to do so:

•

Lightly press the brake pedal to dry the
brakes and to check that they work.

•

Check that the horn works.

•

Check that the exterior lights work.

•

Turn the steering wheel to check that
the steering power assist works.

Operation in Standing Water

Ingestion of water into the diesel engine
can result in immediate and severe
damage to the engine. If driving through
water, slow down to avoid splashing water
into the intake. If the engine stalls, and you
suspect ingestion of water into the engine,
do not try to restart the engine. Consult
your dealer for service immediately.

Your fuel tank vents to the atmosphere by
valves on top of the tank and through the
fuel cap. If water reaches the top of the
tank, the valves may pull water into the
fuel tank. Water in the fuel can cause
performance issues and damage the fuel
injection system.

187

Driving Hints

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.

The service is available:

•

24 hours a day, seven days a week.

•

For the coverage period supplied with
your vehicle.

Roadside Assistance covers:

•

A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.

•

Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

•

Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.

Vehicles Sold in the United States:
Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.

United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

188

Roadside Emergencies

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.

The service is available 24 hours a day,
seven days a week.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.

If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.

HAZARD FLASHERS

Note:

If used when the vehicle is not

running, the battery loses charge. As a result,
there may be insufficient power to restart
your vehicle.

E304635

The hazard flasher control is located on
the instrument panel. Use it when your
vehicle is creating a safety hazard for other
motorists.

•

Press the flasher control and all front
and rear direction indicators flash.

•

Press the flasher control again to
switch them off.

FUEL SHUTOFF

WARNING:

If your vehicle has been

involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.

Note:

When you try to restart your vehicle

after a fuel shutoff, your vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, your vehicle allows you to
restart.

Note:

In the event that your vehicle does

not restart after your third attempt, contact
a qualified technician.

The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.

Should your vehicle shut off after a crash,
you may restart your vehicle.

If your vehicle has a key system:

Turn key to the off position.

2. Turn key to the start position.

3. Turn key to the off position.

4. Turn key to the on position.

5. The fuel pump is now re-enabled.

189

Roadside Emergencies

JUMP STARTING THE VEHICLE

WARNING:

Batteries normally

produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.

WARNING:

Keep batteries out of

reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.

WARNING:

Use only adequately

sized cables with insulated clamps.

Preparing Your Vehicle

Do not attempt to push-start your
automatic transmission vehicle.

Note:

Attempting to push-start a vehicle

with an automatic transmission may cause
transmission damage.

Note:

Use only a 12-volt supply to start your

vehicle.

Note:

Do not disconnect the battery of the

disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

Connecting the Jumper Cables

WARNING:

Do not attach the

cables to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. Stay
clear of moving parts. To avoid reverse
polarity connections, make sure that you
correctly identify the positive (+) and
negative (-) terminals on both the
disabled and booster vehicles before
connecting the cables.

WARNING:

Do not attach the end

of the positive cable to the studs or
L-shaped eyelet located above the
positive (+) terminal of your vehicle’s
battery. High current may flow through
and cause damage to the fuses.

WARNING:

Do not connect the end

of the second cable to the negative (-)
terminal of the battery to be jumped. A
spark may cause an explosion of the
gases that surround the battery.

Note:

In the illustration, the bottom vehicle

represents the booster vehicle.

190

Roadside Emergencies

E142664

Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster
vehicle battery.

4. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.

E213266

Note:

There is an optional jump start

terminal underneath the passenger side
entry steps.

Jump Starting

Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

191

Roadside Emergencies

E142665

Remove the negative (-) jumper cable
from the disabled vehicle.

2. Remove the jumper cable on the

negative (-) terminal of the booster
vehicle battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster
vehicle battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled
vehicle battery.

5. Allow the engine to idle for at least one

minute.

TRANSPORTING THE VEHICLE

WARNING:

Block the wheels to

help prevent the vehicle from moving.

WARNING:

Unexpected and

possibly sudden vehicle movement may
occur if you do not take these
precautions.

E143886

If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider.

We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.

192

Roadside Emergencies

Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle.

It is acceptable to have your two-wheel
drive vehicle towed with the front wheels
on the ground (without dollies) and the
rear wheels off the ground.

TOWING POINTS

WARNING:

Using recovery hooks

is dangerous and should only be done by
a person familiar with proper vehicle
recovery safety practices. Improper use
of recovery hooks may cause hook failure
or separation from the vehicle and could
result in serious injury or death.

WARNING:

Always slowly remove

the slack from the recovery strap prior
to pulling. Failure to do so can introduce
significantly higher loads which can
cause the recovery hooks to break off, or
the recovery strap to fail which can cause
serious injury or death.

WARNING:

Never link two straps

together with a clevis pin. These heavy
metal objects could become projectiles
if the strap breaks and can cause serious
injury or death.

Your vehicle comes equipped with
frame-mounted front recovery hooks.
These hooks should never have a load
applied to them greater than the gross
vehicle weight rating of your vehicle.

Before using recovery hooks:

•

Make sure all attaching points are
secure and capable of withstanding
the applied load.

•

Never use chains, cables or tow straps
with metal hook ends.

•

Only use recovery straps that have a
minimum breaking strength two to
three times the gross vehicle weight of
the stuck vehicle.

•

Make sure the recovery strap is in good
condition and free of visible cuts, tears
or damage.

•

Use a damper device such as a tarp,
heavy blanket or piece of carpet
draped over the recovery strap to help
absorb the energy in the event the
strap breaks.

•

Make sure the stuck vehicle is not
loaded heavier than its gross vehicle
weight rating specified on the
certification label.

•

Always align the tow vehicle and stuck
vehicle in a straight line (within 10
degrees).

•

Keep bystanders to the

sides

of the

vehicle, at a distance of at least twice
the length of the recovery strap. This
helps avoid injury from the hazard of a
recovery hook or strap breaking, or a
vehicle lurching into their path.

193

Roadside Emergencies

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone

1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.

Additional information and resources are
available online:

Website

www.owner.ford.com

These are some of the items that can be
found online:

•

U.S. dealer locator by Dealer Name,
City/State or Zip Code.

•

Owner Manuals.

•

Maintenance Schedules.

•

Recalls.

•

Ford Extended Service Plans.

•

Ford Genuine Accessories.

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805)

Website

www.ford.ca

Facebook

FordServiceCA (English)
FordServiceQC (Français)

Twitter

@FordServiceCA

194

Customer Assistance

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:

•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.

Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:

Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

195

Customer Assistance

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)

Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.

The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator considers
the testimony provided and makes a
decision after the hearing.

Disputes submitted to the BBB AUTO LINE
program are usually decided within 40
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the
information that follows, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
needs to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB reviews
the claim for eligibility under the Program
Summary Guidelines.

You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:

BBB AUTO LINE a Division of BBB
National Programs, Inc.
1676 International Drive, Suite 550
McLean, VA 22102

BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.

For additional information, refer to the
Better Business Bureau website.

Note:

Ford Motor Company reserves the

right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.

196

Customer Assistance

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA

Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find diesel fuel.

If you cannot find diesel fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office.

The use of low quality diesel fuel may
affect your emissions control system and
may cause engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. In the United States, using
leaded fuel may also result in difficulty
importing your vehicle back into the U.S.

Ford dealerships outside of the U.S. and
Canada may be unable to support the
F-650/750 due to the specialized training
and servicing requirements of these
vehicles. If your vehicle must be serviced
while you are traveling or living in Central
or South America, the Caribbean, or the
Middle East, contact the nearest Ford
dealership. If the dealership cannot help
you, write or call:

FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: expcac@ford.com

For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).

If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:

FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: prcac@ford.com
www.ford.com.pr

If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:

FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.

Ford:

80004443673

Lincoln:

80004441067

If calling from the UAE:

80004441066

If calling from the Kingdom of Saudi
Arabia:

8008443673

If calling from Kuwait:

22280384

FAX: +971 4 3327266
Email: menacac@ford.com
www.me.ford.com

197

Customer Assistance

If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing

expcac@ford.com.

If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.

Customers in the U.S. should call
1-800-392-3673.

ORDERING ADDITIONAL
OWNER'S LITERATURE

To order the publications in this portfolio,
contact Helm, LLC at:

HELM, LLC
47911 Halyard Drive, Suite 200
Plymouth, Michigan 48170
Attention: Customer Service

Or to order a free publication catalog, call
toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, LLC can also be reached by their
website:

www.helminc.com

(Items in this catalog may be purchased
by credit card, check or money order.)

Obtaining a French Owner’s
Manual

French Owner’s Manual can be obtained
from your authorized dealer or by
contacting Helm, LLC using the contact
information listed previously in this section.

REPORTING SAFETY DEFECTS
(U.S. ONLY)

If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.

If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.

To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to

www.safercar.gov

; or write to:

Administrator

1200 New Jersey Avenue,
Southeast

Washington, D.C. 20590

198

Customer Assistance

You can also obtain other
information about motor vehicle
safety from

www.safercar.gov

REPORTING SAFETY DEFECTS
(CANADA ONLY)

If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.

Transport Canada Contact Information

http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)

Website

http://tc.canada.ca/recalls (English) http://tc.canada.ca/rappels (French)

Website

1-800-333-0510

Phone

Ford of Canada Contact Information

www.ford.ca

Website

1-800-565-3673

Phone

199

Customer Assistance

Ford F-650 / 750 (2023 year). Manual in english - page 12